Compare Genie is a trading style of Sentient Technology Solutions Ltd who are a limited company registered in the United Kingdom, Registered number: 11362541 Registered office: 27, Old Gloucester Street, London, WC1N 3AX,United Kingdom. Sentient Technology Solutions Ltd is registered with the ICO. Our registeration number is ZA89373. Copyright © 2018-2020 Sentient Technology Solutions Ltd
This policy applies to all users of our website and/or our comparison services.
This policy applies to the information which we may hold about you. This includes:
We are a data controller in relation to the information that we collect and hold about you. As a result, we are legally responsible for how that information is handled by us. The nature of our services mean that we may transfer information (including personal data) about you to third parties (who will also be acting as controllers in respect of that data). This policy only deals with how we handle personal data relating to you.
We will comply with data protection law in the way we use and share your personal data. Among other things, this means that we will only use your personal data:
We will take every reasonable precaution to safeguard the personal information that you supply.
If you have any queries relating to our use of your personal information, or any other related data protection questions, please contact us at [email protected]
If you give us your personal information, we will use it to provide you with the quote comparison information you request (including the annual renewal service – see section 4). If you request a quote comparison through our website, we will forward the personal information you submit to providers to enable us to obtain a quote for you. The providers may use your personal information for their own purposes, as set out further below.We cannot provide a quote comparison to you unless we are able to share your personal information in this way.
Please note that we can offer both online and offline insurance comparison services depending upon the product you wish to receive a quote on.
Note that it is your responsibility to check and ensure that all information, content, material or data you provide on our website is correct, complete, accurate and not misleading and that you disclose all relevant facts.
We make sure that we have appropriate security measures to protect your information (see section 14 Security below).We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law (see section 9 below which details how long we keep your personal information for).
Special Categories Data
In order to provide you with a quote we may need to collect personal information which data protection legislation defines as special categories data, such as medical history or criminal convictions. We may also need to share this data with providers to enable them to generate their quotes for you. We may process this data because it is in the substantial public interest to do so for the purposes of arranging and/or advising on contracts of insurance.
Providing data about other people
We will use your data in the following ways:
When you obtain (or request) a quote with us, you will automatically be sent confirmation of your quote (or confirmation of your quote request when using our offline insurance comparison service) by email so that you have a record of it and can easily retrieve your quote (where applicable) in the future. This is a standard part of the service that we offer.
Being kept up to date by us
Where you tell us you are happy to receive information from us we may send you communications which may include the following:-
Depending on the contact preferences you select, we may communicate with you by email, SMS, post and telephone.
Annual renewal service
As part of our service, we may also contact you by email and/or SMS around the anniversary of when you completed your quote in order to remind you to carry out a new quote for the forthcoming year. We believe that this is an important part of the service to help ensure you do not forget to renew your insurance. As part of this service we may also resubmit your quote details to give you an idea of what your quotes could be for your next renewal. In order to provide this service to you, we may send that information to our insurance providers so that they can calculate their quotes. When they do this, our insurance providers may carry out “soft” credit checks on you with credit reference agencies, and these checks may be performed ahead of the renewal date. You may see these “soft” credit checks on your credit report but they will have no impact on your credit rating (please see section 7 for more details on soft credit checks).
If you don’t want to receive communications from us you can let us know at any time by unsubscribing via email [email protected] or through our contact us page. You can use this unsubscribe option at any time. Also, if you initially decided to receive updates from us but then changed your mind you can always use the unsubscribe link in our e-mail communications.
Data protection law says that we are allowed to use personal information only if we have a proper reason to do so such as consent or legitimate interests.
Our grounds for processing your personal information are as follows:
You can withdraw your consent at any time. Please contact us if you want to do so.
You have a right to object to our use of your personal information for these legitimate interests (please see section 13 below).
When you use any of our services, we may disclose your personal information to the following parties:
Where permitted by data protection and privacy law, we may also disclose information about you (including electronic identifiers such as IP addresses):
If we reasonably believe false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies to prevent fraud and money laundering.
To ensure providers have the necessary facts to assess your insurance risk, verify your identity, to help prevent fraud and to provide you with their best premium and payment options, they may obtain information from third parties at quotation and renewal and in certain circumstances where policy amendments are requested. The checks may be against both public data (such as information from the electoral roll) and private data (such as your credit history).
This information may include a quotation search from a credit referencing agency. This search will appear on your credit report and will be visible to other credit providers. It will be clear that this is a quotation rather than a credit application by you to pay by monthly installments. This may happen regardless of whether you get a quote via the internet or phone for any of these services.
Some providers may use the personal data you provide to obtain a quote for their own internal purposes such as fraud prevention or for internal analysis (such as monitoring customer demographics, market trends or pricing analysis). Some of the providers may also use personal data they hold about you (or which is held by other members of their group or in some instances the company whose brand is administered by them) from loyalty schemes and other account information. Some providers may pass this personal data to their insurance underwriters.
Providers may also exchange information about you through various databases, such as the Claims and Underwriting Exchange (CUE), which holds a record of incidents reported to providers by policyholders and third party claimants, as a way to help prevent fraud. Providers may also exchange information with other databases such as the No Claims Discount Database, the Motor Insurance Anti-Fraud and Theft Register, run by the Association of British Insurers (ABI), and the Hunter Database (a central insurance and claims checking system). Providers may also share information with insurance underwriters. As mentioned above, the exchange of your information in this way allows providers to verify the information that is provided during the quote process and also helps detect fraudulent claims.
If you provide us with your driving licence number (‘DLN’) via our quote form the providers may pass this information to the DVLA in order for a search to be carried out to confirm your (or any named driver’s) licence status, entitlement and relevant restriction information and endorsement/conviction data. Carrying out these searches help providers to validate your information, preventing fraud and reducing incidents of negligent misrepresentation and non-disclosure. DLN searches may be carried out as part of your quote or at any point throughout the duration of your insurance policy. These searches will not appear on your (or the named driver’s) driving licence record information.For details of the information about you that the DVLA may hold, please see https://www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency or http://www.mylicence.org.uk/.
Some providers who offer products designed for students or graduates may also undertake additional checks against higher education sources to verify your student or graduate status.
In relation to our online insurance comparison service, if during the quote process you tell us that you are you happy to be contacted by providers, you agree that your personal data may be used by the top three competing providers who provided you with the cheapest quotes to contact you with a view to seeing if you are interested in purchasing the quoted product.
Please note that the companies contacting you are solely based on the cheapest price retrieved not exclusively based on the cover you selected.
Where our offline insurance comparison service is used, up to 5 providers will contact you directly to provide a quote by telephone and where you have provided consent, by email and/or SMS.
If you no longer wish to be contacted by providers for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies for further information about unsubscribing.
We also handle the above data for our own legitimate business interests including but not limited to, the keeping of records and accounts, staff training and monitoring, recording sales or quotation requests generated, communicating with providers and in marketing out other similar services to you or reminding you if a renewal comes up.
From time to time there may be a requirement to process your personal data in other countries outside of the European Economic Area where data protection safeguards differ to those of the UK. Where this is necessary, we will ensure that your data is kept securely and only processed in accordance with the data protection legislation. Your use of our services will be considered to be an indication of your consent to this transfer.
When you visit our website, our server will automatically record your IP address and the time and duration of your visit. We may also use the records of the pages you visit on this website to analyse trends, administer the site and track your movements through the website so that we can improve the usability of and access to the website.
This website also uses Google Analytics to allow us to monitor how users use our website.
We respect the fact that your personal information is your information so we want to be clear about what rights you have under data protection legislation and how you can exercise them.
In relation to our offline insurance comparison service, some automated decision making may take place in relation to the way we pass your details to providers. This is necessary for providing the service to you. Please do not use our service if you object to the use of your information in this way.
If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we are continuing to process your personal information. If you disagree with our decision on this, you have the right to complain to the privacy regulator. \
Please see section 9 “How long do we retain your personal information” before contacting us.
If you still wish to exercise your right, you should contact us at [email protected] and we will respond to your request within a month.
You have the right to request copies of the personal information we hold about you.
Once we’ve received your request we will provide our response within one month. If your request is unusually complex and likely to take longer than a month, we will let you know as soon as we can and tell you how long we think it will take.
The Data Protection Officer
Compare Genie – Trading name of Sentient Technology Solutions Limited
27, Old Gloucester Street, London, WC1N 3AX,United Kingdom
We reserve the right, where applicable, to request confirmation of your identity before taking action.
We do our best to keep the information you disclose to us secure. We place a high priority on protecting and managing data in accordance with accepted standards including ISO 27001.
We will also, where it’s appropriate, ensure that our website uses https to help keep information about you secure.
However, we can’t guarantee or warrant the security of any information which you send to us, and you do so at your own risk. By using our website you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
Updated July 2020